Returns & Exchanges:
Items must be returned within 30 days of purchase.
We want you to be completely satisfied with your online purchase. If for any reason you change your mind or you need a different size or style, please follow the next steps:
1. Go to https://us.especia.com/a/returns and complete the information. Then ship us the items to:
Touch of Especia
8800 NW 24 TERRACE
MIAMI, FL, 33172
2. Upon receipt of the items, we will verify they are in their original condition, unworn, unaltered, unwashed and with their tags attached. We will then get back to you in approximately 2 business days.
3. You will receive a refund (or a gift card if you prefer so) for the order total, excluding shipping cost.
If the exchange is for a product with a greater amount, the difference will be charged to the payment method used in your original purchase. If the exchange is for a product with a lesser amount, the difference will be credited back.
The shipping costs will be assumed by the customer and the return costs with the new reference by us.
*For hygiene reasons, face masks are non-returnable or exchangeable.
If you are not completely satisfied with your purchase, our 100% satisfaction guaranteed policy lets you return the items back to us in it’s original condition within 30 days of purchase.
Go to https://us.especia.com/a/returns and complete the information. We will replace the product or refund your money as you prefer.